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Shipping & Delivery
Q: What does shipping cost?
A: ModernContempo offers free curbside delivery on all items shipping within the Contigous 48 States, with the some exceptions. These exceptions will be noted as such with an "Oversize Surcharge" on their product pages. Inside delivery is an available option during checkout, and will incur additional fees.
Any additional services such as "liftgate", "inside delivery", "re-delivery / reconsignment" and "warehousing or stocking fees", which are charged by the shipping company(s), will be the customer's responsibility; ModernContempo cannot take responsibility for any charges that incur as a result of additionally requested freight services.
Please note: International orders are subject to additional shipping charges based on the size and weight of the item and the delivery location. For overseas shipping, please contact us via [email protected] or call us at 1 888 268 7521 for an international rate quote.
Q: Will the carrier bring my item(s) into my home?
A: ModernContempo offers "Inside Delivery" as a shipping option on all items. This option is available during checkout at an additional cost. This service includes delivery inside your house, apartment or place of business (including two flights of stairs), removal of packaging and up to 15 minutes of setup. Additional labor may be subject to additional charges.
Q: When will I receive my purchase?
A: If the item(s) you wish to purchase are in stock, you should receive them within one-two weeks, unless an expedited shipping method has been established. However, ModernContempo offers a wide array of items, many of which are subject to longer lead times and limited stock. We do our absolute best to ensure that the delivery times listed on each and every product page are accurate and up-to-date. If you'd like to place an order but would like to verify stock and / or lead times, please feel free to call us toll free at: 1 888268 7521.
Q: What if my order arrives damaged?
A: Every shipment is insured in the unlikely event that damage occurs during transit to your shipping location. While cases are extremely rare, damages do happen once in a while. We request that you inspect your item(s) upon delivery. If your item(s) shipped via common carrier i.e. FedEx or UPS, simply refuse delivery and contact us immediately for a replacement. For LTL deliveries i.e. Yellow Freight, Con-Way, Road-Runner, etc., print "Damaged Upon Arrival" where you sign for the items and refuse delivery. After delivery is refused, we will file a claim and send you a replacement product. If the product is accepted and damaged, you will be responsible for filing a claim with the proper carrier. For damages unnoticed at the time of delivery, we require that you send us photographs via email within 48 hours, so that we can address and correct the situation. We will send out a new product or replacement part at our discretion. If your item arrives damaged and you do not wish to receive a replacement part or new item you will be responsible for returning the item and a 10% handling fee.
Q: What if I'm unavailable to receive my order?
A: Depending on the carrier, additional delivery attempts will be made. Redelivery fees may apply. If your order has shipped and you are unable to receive your shipment over an extended period of time, additional storage fees may incur. Alternatively, your shipment may be rerouted back to the manufacturer, thus incurring fees for re-shipment of your order.
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